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Terms Of Use

Last Updated: January 6, 2026

Effective Date: January 6, 2026

1. Acceptance of Terms

Welcome to InnerVue ("we," "our," "us," or "the Service"). These Terms of Use ("Terms") constitute a legally binding agreement between you and InnerVue governing your access to and use of our 360-degree feedback platform, website, and related services (collectively, "the Service").

By accessing, browsing, or using InnerVue, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Service.

2. Eligibility and Age Requirements

2.1 Age Requirement

You must be at least 16 years old to use InnerVue. By using the Service, you represent and warrant that:

You are at least 16 years of age
You have the legal capacity to enter into these Terms
You are not prohibited from using the Service under applicable laws

2.2 Account Responsibility

If you are using the Service on behalf of an organization, you represent and warrant that:

You have authority to bind that organization to these Terms
The organization agrees to be bound by these Terms
You will ensure all users from your organization comply with these Terms

2.3 Prohibited Users

You may not use the Service if:

You are under 16 years of age
You have been previously banned from the Service
You are located in a jurisdiction where the Service is prohibited
Your use would violate any applicable laws or regulations

3. Description of Service

InnerVue is a 360-degree feedback platform that enables users ("Seekers") to:

Complete self-assessments across 14 Growth Mindset competencies
Invite others ("Vuers") to provide anonymous feedback
Receive comprehensive reports with AI-enhanced insights
Access personalized growth plans and recommendations

The Service includes:

Web-based application
Assessment tools and questionnaires
Anonymous feedback collection system
AI-powered analysis and reporting
Communication tools (email and SMS)
Payment processing for premium features

4. User Accounts

4.1 Account Registration

To use certain features of the Service, you must:

Create an account by providing accurate and complete information
Maintain and update your account information as necessary
Keep your account credentials secure and confidential
Notify us immediately of any unauthorized access

4.2 Account Security

You are responsible for:

All activities that occur under your account
Maintaining the confidentiality of your password
Logging out after each session
Using strong, unique passwords

We are not liable for any loss or damage arising from your failure to protect your account credentials.

4.3 Account Termination

You may delete your account at any time through account settings. We reserve the right to:

Suspend or terminate accounts that violate these Terms
Remove accounts that are inactive for extended periods
Delete accounts at our discretion, with or without notice

Upon termination:

Your right to use the Service immediately ceases
We may delete or deactivate your account and information
Some information may be retained as required by law or for legitimate business purposes

5. Acceptable Use

5.1 Permitted Uses

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to:

Provide accurate and truthful information
Use the Service for its intended purpose
Respect the privacy and anonymity of feedback providers
Comply with all applicable laws and regulations

5.2 Prohibited Activities

You agree NOT to:

Illegal Activities:

Use the Service for any illegal purpose or in violation of any laws
Transmit any material that violates any applicable law or regulation
Engage in fraud, deception, or misrepresentation

Harmful Content:

Submit content that is defamatory, harassing, abusive, or threatening
Post content that promotes violence, discrimination, or hatred
Share malicious code, viruses, or harmful software
Attempt to gain unauthorized access to the Service or related systems

Privacy Violations:

Attempt to identify anonymous feedback providers
Share or disclose feedback in ways that violate anonymity
Collect or harvest information about other users without consent
Impersonate any person or entity

Service Interference:

Interfere with or disrupt the Service or servers
Use automated systems (bots, scrapers) without permission
Overload or attempt to overload our systems
Reverse engineer, decompile, or disassemble any part of the Service

Commercial Use:

Resell, sublicense, or commercialize the Service without authorization
Use the Service to compete with InnerVue
Extract data for competitive purposes

Intellectual Property:

Copy, modify, or create derivative works of the Service
Remove or alter any copyright, trademark, or proprietary notices
Use InnerVue's trademarks, logos, or branding without permission

6. User Content and Feedback

6.1 Your Content

You retain ownership of content you submit to the Service, including:

Assessment responses
Reflection answers
Profile information
Feedback you provide as a Vuer

6.2 License to InnerVue

By submitting content, you grant InnerVue a worldwide, non-exclusive, royalty-free license to:

Use, store, and process your content to provide the Service
Generate reports, insights, and analyses from your content
Use anonymized, aggregated data for service improvement
Share content as necessary to provide the Service (e.g., with service providers)

6.3 Content Standards

You are solely responsible for content you submit. You represent and warrant that your content:

Is accurate and truthful
Does not violate any third-party rights (copyright, privacy, etc.)
Does not contain confidential or proprietary information of others
Complies with all applicable laws

6.4 Anonymous Feedback

Important: When you invite Vuers to provide feedback:

Vuer responses are collected anonymously
We take measures to protect Vuer anonymity
You agree not to attempt to identify individual Vuer responses
You agree to use feedback responsibly and constructively

6.5 AI Processing

By using the Service, you acknowledge that:

Your feedback may be processed using AI services (OpenAI)
AI processing enhances feedback tone and generates insights
AI-generated content is provided for informational purposes
You should use your judgment when acting on AI-generated insights

6.6 Content Removal

We reserve the right to:

Remove content that violates these Terms
Delete inappropriate or harmful content
Refuse to process content that doesn't meet our standards

7. Payment Terms

7.1 Subscription and Payments

Certain features of the Service require payment. By purchasing a subscription or making a payment:

You agree to pay all fees associated with your purchase
Fees are charged in advance for subscription periods
All fees are non-refundable except as required by law or as stated in our refund policy
Prices are subject to change with notice

7.2 Payment Processing

Payments are processed through Stripe. By making a payment, you agree to:

Provide accurate payment information
Authorize us to charge your payment method
Comply with Stripe's terms of service
Pay all applicable taxes

7.3 Subscription Renewal

Subscriptions automatically renew unless:

You cancel before the renewal date
Payment fails
We terminate your subscription

You can cancel your subscription at any time through account settings. Cancellation takes effect at the end of the current billing period.

7.4 Refunds

Refund policies vary by subscription type and are subject to:

Applicable laws in your jurisdiction
Our refund policy (available upon request)
Terms of specific promotions or offers

7.5 Price Changes

We reserve the right to modify pricing with 30 days' notice. Continued use after price changes constitutes acceptance of new pricing.

8. Intellectual Property

8.1 Service Ownership

The Service, including all content, features, and functionality, is owned by InnerVue and protected by:

Copyright laws
Trademark laws
Trade secret laws
Other intellectual property laws

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to:

Access and use the Service for personal or internal business purposes
Download and print reports for your personal use
Use the Service in accordance with these Terms

This license does not include:

Right to resell or commercialize the Service
Right to modify or create derivative works
Right to remove proprietary notices
Any other rights not expressly granted

8.3 Trademarks

"InnerVue" and related logos are trademarks of InnerVue. You may not use our trademarks without prior written permission.

8.4 User Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us the right to use, modify, and incorporate such feedback without compensation or obligation to you.

9. Third-Party Services

The Service integrates with third-party services, including:

Supabase (authentication and database)
Stripe (payment processing)
SendGrid (email delivery)
Twilio (SMS delivery)
OpenAI (AI processing)
PostHog (analytics)

Your use of these services is subject to their respective terms and privacy policies. We are not responsible for:

The availability or performance of third-party services
Third-party service terms or practices
Any issues arising from third-party service integration

10. Disclaimers and Limitations of Liability

10.1 Service Availability

We strive to provide reliable service but cannot guarantee:

Uninterrupted or error-free operation
Immediate resolution of technical issues
Compatibility with all devices or browsers
Availability at all times

The Service is provided "as is" and "as available" without warranties of any kind.

10.2 No Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INNERVUE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

WARRANTIES OF MERCHANTABILITY
WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE
WARRANTIES OF NON-INFRINGEMENT
WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE

10.3 AI and Analysis Disclaimers

Important Limitations:

AI-generated insights are for informational purposes only
Feedback analysis is based on provided information and may not be complete
Reports and recommendations are not professional advice
You should use your judgment when acting on insights
We do not guarantee the accuracy or completeness of AI-generated content

10.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INNERVUE SHALL NOT BE LIABLE FOR:

INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES
DAMAGES RESULTING FROM UNAUTHORIZED ACCESS OR USE
DAMAGES RESULTING FROM THIRD-PARTY SERVICES
ANY DAMAGES EXCEEDING THE AMOUNT YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM

10.5 Exceptions

Some jurisdictions do not allow exclusion of certain warranties or limitations of liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless InnerVue, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to:

Your use of the Service
Your violation of these Terms
Your violation of any rights of another party
Content you submit to the Service

12. Dispute Resolution

12.1 Governing Law

12.2 Dispute Resolution Process

Informal Resolution:

Contact us first to attempt informal resolution
We will work in good faith to resolve disputes

Binding Arbitration:

Disputes that cannot be resolved informally will be resolved through binding arbitration
You waive the right to a jury trial

Exceptions:

Small claims court actions are permitted
Injunctive relief may be sought in court
Intellectual property disputes may be brought in court

12.3 Class Action Waiver

You agree that disputes will be resolved individually, not as part of a class, consolidated, or representative action.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated by:

Posting updated Terms on our website
Sending email notification (for significant changes)
Displaying a notice in the application

Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service.

14. Termination

14.1 Termination by You

You may terminate your account at any time by:

Using the account deletion feature in settings
Contacting us to request account deletion

14.2 Termination by Us

We may suspend or terminate your access to the Service:

Immediately, for violations of these Terms
With notice, for other reasons at our discretion
Automatically, for extended account inactivity

14.3 Effect of Termination

Upon termination:

Your right to use the Service immediately ceases
We may delete your account and associated data
Provisions that by their nature should survive will survive (e.g., indemnification, limitations of liability)

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and InnerVue regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

15.5 Force Majeure

We are not liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or internet failures.

15.6 Notices

Notices to you may be sent via: